Pencarian Terkini: quantity surveyorpt tatamulia nusantara indahtrans pacific integrated logistics inc shippingguru mandarin

Customer Service Representative

 

Responsibilities:

  • Process and manage customers' orders in compliance with order fulfillment process guidelines, function's performance standard and business rules with competence in Diamond System/BW Report, particularly local, intra area and inter area order process (from beginning to end).
  • Interacts with broader network of Internal Dupont Partners to ensure that the customers’ requirements are understood, and commitments are met.
  • Responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation
  • Processes customer complaints and returns according to Complaint Management process and return policies. Able to identify need for extra information to enable a thorough complaint analysis.
  • Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed.
  • Continuously work on improvements, identify root causes hindering the total order process and recommend corrective actions.
  • Understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
  • Performs active follow-up on sales versus forecast. Interacts with the customer to get better understanding of variations.
  • Supports Sales by providing detailed input/reports on sales volumes by account
 

Requirements:

  • Relevant working experience as CSR (customer-oriented position)

  • Strong interpersonal and communication skills to work with different parties and deliver the result.

  • Good engagement and problem-solving skill in proactive and positive attitude

  • Good analysis and judgment

  • Well organized and good documentation skills.

  • Language skills: Local language, good knowledge of English (oral and written)

  • Computer knowledge: Proficient in Word and Excel, ECC6 experience is preferred

 - Customer Service-Marketing & Sales

 - APAC-Indonesia-Jakarta-Jakarta

 - Safety & Construction

 - Bachelor's Degree (±16 years)

 - Full-time

 - Regular

 - Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster. For our U.S. Affirmative Action Policy, click here.

Sejak08 April 2020

Berakhir17 Juli 2020

To cope with our rapid expansion, we are now inviting high caliber professional to join our growing team Customer Service Role Objectives R... Tampilkan Semua

Lihat Detail

Mentari To cope with our rapid expansion, we are now inviting high caliber professional candidate to join our growing team: Customer Service ... Tampilkan Semua

Lihat Detail

Panda Security is a Spanish multinational specialized in the development of IT security solutions. Initially focused on the development of antiv... Tampilkan Semua

Lihat Detail

Panda Security is a Spanish multinational specialized in the development of IT security solutions. Initially focused on the development of antiv... Tampilkan Semua

Lihat Detail

Panda Security is a Spanish multinational specialized in the development of IT security solutions. Initially focused on the development of antiv... Tampilkan Semua

Lihat Detail

Panda Security is a Spanish multinational specialized in the development of IT security solutions. Initially focused on the development of antiv... Tampilkan Semua

Lihat Detail