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Remote Work at Home Intuit Retention Specialist

Job Description

At SYKES, we help people one caring interaction at a time - that includes you! Join us as a Remote Intuit Customer Service Rep working right from the safety & comfort of your own home.

In this role, we'll train you to become an expert on Intuit's Turbo Tax program so you can confidently answer questions and provide solutions to their customers.

You will not be answering tax related questions though, so no need for any special tax experience.

The Intuit Turbo Tax program runs through April 15th. After that date, we will move agents into roles supporting other accounts based on attendance, performance, and business need.

There could be a delay in between assignments.

Working with SYKESHome offers a flexible, commute-free alternate to a traditional job. You'll enjoy the personal benefits of saving time, money, and the environment by working with us in this rewarding new virtual role!

Required qualifications, skills, and experience :

  • Customer service, sales and / or retention experience
  • Excellent verbal and written communication skills
  • Strong integrity and ability to make good decisions within a matrix of defined processes and procedures We will provide you the available solutions and you will decide which option(s) fits that customers unique needs.
  • What you'll do :

  • Lead a consultative conversation with customers to understand specific needs and how the Turbo Tax program can meet those needs demonstrating genuine empathy, understanding and care.
  • Communicate clearly and concisely, available solutions for the customers unique circumstances
  • Leverage your strong computer skills and the ability to navigate through multiple systems to research relevant information quickly and effectively.
  • Meet and exceed Intuit and Sykes success metrics, including average handle time, quality assurance, customer service and schedule adherence
  • Sejak31 Desember 2020

    Berakhir10 April 2021

    Transport & Shipping Leader Batam

    Supervisor Sales Jawa Barat

    SPG Regular

    020 5

    SPG / SPB Regular

    Crew Store